Terms of Service (for clients)

Welcome!

This is an agreement between Madi Mihalcea and the Client. Whereas Madi Mihalcea is providing the Client with Virtual Assistance Services. By clicking the “Buy Now” button and submitting payment for these services, the client expressly agrees to the terms and conditions that follow.

DESCRIPTION OF SERVICES

Madi Mihalcea will provide the following services (collectively, the “Services”), but not limited to: 

Website Updates: update existing pages and blog posts on Client website; create new pages and blog posts on Client website; edit, format, and test the text, images, and other elements so that they look good both on desktop and mobile.

Email management: create basic email templates; create a professional email signature; check email; basic customer care; sending reminders; sending thank you emails; managing spam.

Internet Research: researching on important data, statistics, and facts for meetings, presentations, services, products, blogs, decisions, etc; keyword search; image and chart search; rates and prices search; create Pinterest boards on specific topics; job descriptions search; any other web search.

Social Media visuals & graphics: Facebook posts graphics; Facebook page cover; Facebook event cover; Instagram posts graphics; Instagram story graphics; Instagram highlight cover; YouTube channel art; YouTube thumbnail; LinkedIn header.

Website visuals & graphics: banners, headers, visuals, and graphics for blog posts and pages.

Marketing materials visuals & graphics: presentations (4:3 and 16:9); PDFs: e-books, printables, workbooks, worksheets, guides, etc; newsletter graphics and email headers; invoices.

Events: invitations; postcards; calendars.

Basic Email Marketing Support: basic newsletter design and editing; review and streamline procedures; systems and organization management; landing pages.

Basic Social Media Support: post on social media platforms; Facebook group management (posting, replying to logistics questions, making sure the guidelines are respected).

NOTE: for all the services above, the Client provides the content, i.e. text, images (optional, the Madi Mihalcea can search for images upon request), color codes, and other specific details that will help the final product be in alignment with Client’s brand.

It is understood that this work can evolve over time as new services are required by and provided to the Client.

SERVICE LOCATION

The Services to be provided under this Agreement shall be performed at the Madi Mihalcea’s place of business in Bucharest. (i.e. Home Office)

SCHEDULE AND DAYS OFF

Madi Mihalcea is generally available to provide Services Monday – Friday 10 am – 6 pm Eastern European Time, excluding national holidays.

PAYMENT FOR SERVICES

The Client will pay for the Services via PayPal.

The PayPal receipt is proof of purchase for your tax record.

REFUND POLICY

Madi Mihalcea is unable to refund any portion of the service fee.

RELATIONSHIP OF PARTIES

It is understood by the parties that Madi Mihalcea is an independent contractor with respect to the Client and not an employee of the Client. The Client will not provide fringe benefits, including health insurance benefits, paid vacation, or any other employee benefit, for the benefit of Madi Mihalcea

Both parties understand that this will be a collaborative, professional relationship of equals where mutual professional respect, courtesy, and consideration are expected.

Due to the virtual nature of the relationship, the Client understands the importance of communication, especially via email, and agrees to respond to questions, requests, and communications from Madi Mihalcea in a timely manner. 

The Client understands that Madi Mihalcea is a Virtual Assistant with other Clients to serve, and requires fair, realistic notice in order to attend to requests and projects. Poor planning or miscommunication in the part of the Client will not constitute an emergency for Madi Mihalcea
The Client understands that Madi Mihalcea may require detailed clarification of projects in order to meet expectations and provide the best support and highest quality of work.

WORK PRODUCT OWNERSHIP

Any works copyrighted, ideas, discoveries, inventions, patents, products, or other information (collectively, the “WorkProduct”) developed in whole or in part by Madi Mihalcea in connection with the Services shall be the exclusive property of the Client.

Upon request, Madi Mihalcea shall sign all documents necessary to confirm or perfect the exclusive ownership of the Client to the Work Product.

CONFIDENTIALITY

Madi Mihalcea will not at any time or in any manner, either directly or indirectly, use for the personal benefit, or divulge, disclose, or communicate in any manner any information that is proprietary to the Client.

SEVERABILITY

If any section of this Agreement is deemed invalid for any reason, the remaining sections shall continue to be valid and enforceable. Any invalid sections will be changed to the minimum extent necessary to make them enforceable unless that change is not permitted by law, in which case that section will be disregarded. 

If any section of the Agreement is changed or disregarded because it is deemed unenforceable, the rest of the Agreement will remain binding and enforceable.

WAIVER OF CONTRACTUAL RIGHT

The failure of either party to enforce any section of this Agreement shall not be construed as a waiver or limitation of that party’s right to subsequently enforce and compel strict compliance with every section.

INDEMNIFICATION

The Client agrees to indemnify, defend and hold Madi Mihalcea harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of the Client’s breach of these Terms of Service or the documents they incorporate by reference or the Client’s violation of any law or the rights of a third party.

Madi Mihalcea shall not be liable for any failure to perform any obligation under this Agreement if the failure is caused by any circumstance beyond its reasonable control, including but not limited to acts of God, war, industrial dispute or other natural or purposeful calamities.

ENTIRE AGREEMENT

This Agreement constitutes the entire agreement between both parties. There are no other valid guarantees or conditions in any other agreement, verbal or written. This Agreement supersedes any prior written or verbal agreement between the parties.

APPLICABLE LAW

This Agreement shall be governed by the laws of Romania.

CHANGES TO TERMS OF SERVICE

The Client can review the most current version of the Terms of Service at any time at this page. Madi Mihalcea reserves the right, at her sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to this website. It is the Client’s responsibility to check the website periodically for changes. The Client’s continued use of or access to this website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

For questions and notices, please use the contact form.